superaceapp Privacy Policy

1. Introduction

superaceapp operates an online gaming platform accessible to players in the Philippines. When you register an account, use the platform, or contact support, we process certain personal data about you. This Privacy Policy sets out what data we handle, why we handle it, and how we keep it safe.

By creating a superaceapp account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your information is processed. If you have questions about anything in this document, you can contact us at [email protected].

2. Information We Collect

superaceapp collects personal information in several ways — directly from you when you register or interact with the platform, automatically through your device and session, and from third parties involved in processing your transactions.

Information you provide directly:

• Full legal name, date of birth, and gender
• Contact details including email address and mobile number
• Residential address in the Philippines
• Identity documents submitted for KYC verification (government-issued ID)
• Payment information used for PHP deposits and withdrawals, such as bank account details or e-wallet account identifiers
• Communications you send to superaceapp support

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location data
• Session activity — games played, bets placed, pages visited, and time spent on the platform
• Login timestamps and account activity logs
• Cookie identifiers and analytics data

3. How We Use Your Data

superaceapp processes your personal data only for lawful purposes directly related to operating the platform and serving players in the Philippines. The main uses are:

• Account creation and management — setting up your player account, verifying your identity, and maintaining your profile.
• Processing PHP transactions — handling deposits and withdrawals through Philippine banking channels and local e-wallets in compliance with financial regulations.
• Platform security — detecting fraud, preventing multi-accounting, and protecting the integrity of games and betting markets.
• Legal and compliance obligations — meeting anti-money laundering (AML) requirements, age verification, and other applicable Philippine regulations.
• Customer support — responding to your queries, resolving disputes, and processing responsible gaming requests such as self-exclusion.
• Platform improvement — using anonymised usage data to understand how players interact with superaceapp and improve the product.
• Communications — sending account-related notifications, security alerts, and OTP codes. Where you have opted in, we may also send information about platform updates or general promotions.

4. Sharing Your Information

superaceapp does not sell, rent, or trade your personal information. We share your data only in the following circumstances:

• Payment service providers — to process PHP deposits and withdrawals through Philippine banks and local e-wallets. These providers receive only the information required to complete your transaction and are bound by their own data protection obligations.
• Identity verification services — to conduct KYC checks when required before processing withdrawals or when account review is triggered.
• Technology and platform providers — third-party services that support the operation of the superaceapp platform infrastructure, under strict data processing agreements.
• Legal authorities — when required by applicable Philippine law, court order, or regulatory requirement to disclose account or transaction information.
• Fraud prevention and security — information may be shared with fraud detection networks to identify and prevent financial crime, in line with our legal obligations.

Any third party that processes data on behalf of superaceapp is required to handle that data securely and only for the purpose for which it was shared.

5. Data Security

superaceapp applies technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the superaceapp platform
• OTP-based two-factor authentication for account access and sensitive operations
• Access controls that restrict internal staff from accessing player data beyond what is needed for their role
• Regular security assessments of platform infrastructure
• Monitoring and logging of account activity to detect unusual patterns

While superaceapp takes data security seriously, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong password, keep your login credentials private, and report any suspected unauthorised access to your account immediately.

6. Data Retention

superaceapp retains your personal data for as long as your account remains active and for a period after closure as required by applicable law and our compliance obligations. Financial transaction records and identity verification documents are typically retained for a minimum period in line with Philippine anti-money laundering requirements.

When data is no longer required and there is no legal obligation to retain it, superaceapp takes steps to securely delete or anonymise it. If you request account closure, we will process your request and handle your data in accordance with our retention obligations at the time.

7. Cookies and Tracking

superaceapp uses cookies and similar tracking technologies when you access the platform. Cookies are small data files stored on your device that help us recognise you, keep your session active, and understand how the platform is being used.

The types of cookies used on superaceapp include:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies — help us understand platform usage patterns, such as which pages are visited most and how players navigate between sections. This data is processed in aggregate and not linked to individual identity.
• Security cookies — used to detect fraud, suspicious login attempts, and automated activity on accounts.

You can manage cookie settings through your browser. Note that disabling essential cookies will affect core platform functionality including login and session management.

8. Your Privacy Rights

As a superaceapp player in the Philippines, you have the following rights in relation to your personal data:

• Access — you may request a copy of the personal data superaceapp holds about you.
• Correction — you may request that inaccurate or incomplete personal data be corrected. You can update basic profile details directly from your account settings.
• Deletion — you may request deletion of your personal data where superaceapp no longer has a legal obligation to retain it. Requests are subject to account closure and completion of any ongoing transactions.
• Restriction — in certain circumstances you may request that we limit how we process your data while a dispute or query is being resolved.
• Objection — you may object to processing of your data where it is based on our legitimate interests, subject to those interests being assessed on a case-by-case basis.

To exercise any of these rights, contact superaceapp support at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

9. Minors and Age Restriction

superaceapp is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of the registration and KYC process.

If superaceapp identifies or is notified that an account was created by a person under 21, that account will be suspended, any funds will be handled in accordance with our Terms and Conditions, and the associated personal data will be deleted in line with our retention policy. Parents or guardians who suspect a minor has registered on superaceapp should contact support immediately.

10. Changes to This Policy

superaceapp may update this Privacy Policy from time to time. When material changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after an updated policy has been published constitutes your acknowledgment of the changes.

We encourage you to review this page periodically to stay informed about how superaceapp handles your personal data. If changes significantly affect how we process your data, we may also notify you through your registered contact details.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the superaceapp privacy team:

Email: [email protected]

We aim to acknowledge data-related enquiries promptly and resolve them in a timely manner in accordance with our obligations under applicable Philippine law.